Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after your purchase to request a refund.

Since The Habit Arc is a digital product delivered instantly via download, there's no item to send back, refunds are issued directly to your original payment method once approved. There's no requirement around packaging, condition, or unused status, since there's nothing physical to return. You'll just need your order number or proof of purchase (found in your confirmation email).

To start a refund request, you can contact us at support@thehabitarc.com.

If your refund is approved, it will be processed automatically to your original payment method, no shipping labels or return instructions needed.

You can always contact us for any refund question at support@thehabitarc.com.

Issues with your download

Please try accessing your download as soon as you receive it and contact us immediately if the file won't open, the link is broken, or you received the wrong product, so we can fix it or get you a working copy right away.

Exceptions

Once a download link has been used to access and save the full product, we ask that refund requests be made in good faith, for example, if you found the tracker genuinely isn't useful to you, rather than after fully using it long-term. We reserve the right to review requests that show a pattern of repeated purchase-and-refund.

We do not accept refund requests on sale/discounted purchases or gift cards.

European Union 14-day cooling-off period

Under EU consumer law, digital content delivered immediately after purchase is typically exempt from the standard 14-day cooling-off period once the customer has expressly consented to instant access and acknowledged losing the right of withdrawal. That said, we extend our full 30-day money-back guarantee to EU customers as well, so you're covered well beyond the legal minimum regardless.

Refunds

Once we've reviewed your request, we'll let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund on their end.

If more than 15 business days have passed since your refund was approved, please contact us at support@thehabitarc.com.